Privacy Policy

Flowmetryx Last updated: April 2025

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Who We Are

Flowmetryx is an Australian technology consultancy specialising in Microsoft automation, Power Platform, and systems integration. We work with small businesses, not-for-profits, and NDIS providers across Australia. Our website is at flowmetryx.com.au.

For any privacy-related enquiries, contact us at info@flowmetryx.com.au.

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What Information We Collect

Information you provide to us

When you submit an enquiry through our contact form, we collect:

• Your name
• Your email address
• Any other details you include in your message

Information collected automatically

When you visit our website, Google Analytics collects certain information automatically, including:

• Your IP address (anonymised)
• Browser type and version
• Pages visited and time spent on each page
• Referring website
• General geographic location (country/city level)

This data is collected via cookies and similar tracking technologies operated by Google. It is used in aggregate to understand how visitors use our site and to improve our content.

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How We Use Your Information

We use the information you provide via the contact form to:

• Respond to your enquiry
• Add you to our CRM to manage our client and prospect relationships
• Add you to our mailing list so we can send you relevant updates, insights, and service information

We use Google Analytics data to:

• Understand website traffic and visitor behaviour
• Improve the content and structure of our website

We do not sell, rent, or trade your personal information to third parties.

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Where Your Data Is Stored

Contact form submissions and CRM data are stored within Microsoft's cloud infrastructure (Microsoft 365 and Power Platform), which operates data centres in Australia and other regions. Microsoft complies with Australian privacy law and applicable international data protection standards.

Google Analytics data is processed and stored by Google in accordance with their privacy policy.

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Marketing Communications

If you have submitted an enquiry through our contact form, we may add you to our mailing list. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at info@flowmetryx.com.au.

We will not send you marketing communications without a legitimate basis for doing so.

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Cookies

Our website uses cookies for the following purposes:

• Google Analytics — to collect anonymised usage statistics

You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to use our website, but it will prevent Google Analytics from collecting data about your visit.

We do not use advertising cookies or third-party tracking pixels.

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Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request that we delete your personal information (subject to any legal obligations we may have to retain it)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@flowmetryx.com.au. We will respond within a reasonable timeframe.

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Third-Party Services

Our website relies on the following third-party services, each governed by their own privacy policies:

• Google Analytics — policies.google.com/privacy
• Microsoft (Azure / Power Platform) — privacy.microsoft.com

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Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

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Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:

Email: info@flowmetryx.com.au

We take privacy seriously and will respond to all enquiries promptly.